Refunds, plainly.
NomadSorted kits are digital downloads. If one doesn't do what you needed, tell us and we'll make it right.
Last updated 15 October 2026 · Applies to purchases from the NomadSorted store on Payhip
The short version
What you're buying
Our kits are one-time purchases of digital files, delivered as an instant download through Payhip, our store and payment processor. Because the files are delivered the moment you pay, there's nothing to ship back — so we handle refunds case by case rather than automatically.
When to ask
- The kit wasn't useful to you — it didn't fit your situation or wasn't what you expected.
- Something is wrong with it — a file won't download or open, a link is broken, or you've spotted an error.
- Ask within 14 days of the purchase date.
If the problem is a broken file or an error, we'll usually fix it or send a working copy first — and if you'd still rather have your money back, say so.
How to ask
- Use the contact form.
- Include the email address you used at checkout and which kit you bought (your Payhip receipt has both).
- Tell us briefly what went wrong — it helps us improve the kit.
Once a refund is approved, Payhip processes it to the payment method you used. How long it takes to appear depends on your bank or card provider.
The free cheat sheet
The cheat sheet is free, so there's nothing to refund — but if it didn't arrive or something in it looks wrong, the contact form reaches us too.
This policy doesn't limit any rights you have under the consumer law where you live.